Exhibitor Co-ordinator

Exciting Opportunity: Join us as an Exhibitor Co-ordinator!

Location: Stansted

Are you a dynamic and driven individual passionate about creating unforgettable visual experiences? If so, we have the perfect role for you! Join our vibrant team in Stansted, Essex, where creativity knows no bounds. Established in 2016, we’ve been on an incredible journey of year-on-year growth, and we’re eager to welcome a new exhibitor co-ordinator to our team.

About Us:

We specialise in large-format printing and design, turning visions into reality through cutting-edge print and cut technology. Our mission? Crafting the exhibition industry’s most remarkable stands and graphics with our clients at the heart of every design decision. From initial client interactions to overseeing project planning, you’ll be pivotal in bringing creativity to life.

Your Role:

As an Exhibitor Co-ordinator, you’ll have the skills to be a customer fulfilment and client facing expert, delivering the highest level of customer service throughout the process for our exhibitor bookings. Based in Stansted, you’ll bridge the exhibitor team and project managers to ensure a smooth delivery from the first contact, through to the post show follow up. Working in a fast paced, high-volume environment you will enhance your time management and project management skills. Your days will be filled with exciting challenges, from schedules for events to coordinating resources across departments. You’ll communicate specific show requirements, ensuring seamless collaboration between our graphics experts and the design & production teams. Your time is split between working in the office and delivering the exhibitor graphics on-site.

What You’ll Do:

• Handling all exhibitor queries, responding to queries within 24-48hrs.
• Work closely alongside exhibitors to achieve their vision at events.
• Create schedules for new events, keeping orders up to date and accurate.
• Foster cross-departmental communication, providing comprehensive briefs.
• Deliver projects in the UK and worldwide.
• Discover new ways to improve customer retention.
• Review processes and suggest new ideas for customer touchpoints, surprise and delights.
• Maintain and update live schedules for smooth operations.
• Ensure all invoicing and payments are chased and confirmed before event installation.
• Maintain strong communication with design and production teams.
• Champion continuous improvements in quality, productivity, and safety.
• Ensure timely proofing and sign-off of exhibitor artwork.
• Guide on-site installation teams with invaluable support.
• Quote projects aligned with contracted prices and rate cards.
• Expand opportunities with organisers, aiding business growth.
• Actively engage in the improvement journey, sharing insights with the Head of Exhibitor Services.
• Uphold core company values for collective success.
• Play a key role in Company sustainability efforts, embodying reuse and recycling.

Attributes you’ll have:

• Creativity: A passion for creating visually striking and innovative designs that resonate with clients and leave a lasting impact.
• Organisation: Strong organisational skills to manage project schedules, resources, budgets, and deadlines effectively.
• Communication: Excellent communication skills to convey project requirements, updates, and expectations clearly to various stakeholders.
• Leadership: The ability to lead and coordinate cross-functional teams to work collaboratively towards project success.
• Problem-Solving: A proactive approach to identifying challenges and finding practical solutions to ensure projects stay on track.
• Adaptability: Flexibility to adapt to changing project requirements, timelines, and client needs.
• Detail-Oriented: A keen eye for detail to ensure accuracy in project planning, financial management, and design execution.
• Customer Focus: Dedication to understanding and meeting client expectations to create remarkable visual experiences.
• Team Player: A willingness to collaborate, share insights, and contribute to a positive team environment.
• Innovation: An eagerness to contribute ideas for continuous improvement and embrace new technologies and techniques in the graphics industry.

What We Offer: The opportunity to engage in a dynamic, forward-thinking setting that values your creative abilities and expertise. Work alongside like-minded colleagues passionate about pushing boundaries and achieving high standards. You will receive full training and support. Join us in making a meaningful impact on the industry while experiencing personal and professional growth.

If you’re ready to contribute to the evolution of graphic design by fostering growth, innovation, and positive change, we’d be delighted to receive your application. Apply today, and let’s collaborate to create exceptional experiences!